CUSTOMER SERVICE
All services on www.hkcoleman.com are intended for users worldwide. When placing an order, the Buyer declares he/she is over the age of eighteen (18). If we can help you by answering any questions about the website, our store located in Hong Kong or our service related, you can e-mail us at [email protected].
In the unfortunate case of complaints, these must be addressed to [email protected] to be admissible:
if the delivery is not confirming the Buyer’s order, within three (2) days after the delivery of the product.
in the event of hidden defects, within the period of two (2) days after discovering the hidden defect, accompanied with a written description and image of the fault via photo.
You are always welcome to contact us of any (hidden) defects.
PERSONAL INFORMATION & COOKIES
By ordering goods from www.hkcoleman.com the Buyer explicitly allows his personal data to be processed for administrative purposes such as managing a customer database, recording orders, deliveries and invoices en checking solvency.
Personal data will only be processed for promotional purposes, personalized advertising and/or other marketing-related purposes.
The Buyer has the right to inspect the information held about him/her, request HKCOLEMAN to delete or correct the information.
HKCOLEMAN will never disclose or pass on personal data to third parties, unless explicitly requested to do so by the judicial authorities or when it’s legally required to do so. HKCOLEMAN will always notify the Buyer and explicitly ask for his/her consent before supplying his/her personal information to a third party. For more information the Buyer can contact the Privacy Protection Commission in Hong Kong.
CONTENT
Among ‘content’ we mean all products, text, images, descriptions, data, and
other material provided on this website, as well as the selection, assembly and
arrangement thereof.
We can’t guarantee the content doesn’t contain errors, omissions, or typographical
errors or is out of date. HKCOLEMAN may update, change, or delete any content
at any time and without prior notice. When a substantial modification is
brought to a product during the ordering process, the Buyer will directly be
informed. The content is not binding and is provided for informational purposes
only. Unless otherwise noted, the content of this website including brands,
images, logos, drawings, data, product- and company names, text, etc. is
protected by worldwide copyright and other proprietary laws and treaty
provisions.
PAYMENT AND PRICES
All prices of the products and services offered are indicated in euros, pound sterling, Australian dollars, Canadian dollars, Swiss franc, Hong Kong dollar, Singapore dollar, Danish krone, Norwegian krone, Swedish krona, New Taiwan dollar exclude VAT, any possible transportation expenses, taxes or other levies unless differently stated or explicitly agreed upon in writing.
Payments can be made by one of the methods as indicated during the ordering process. Orders are only effectively paid from the moment payment has been received by HKCOLEMAN and this date will be considered as date of payment.
All offers are non-binding and HKCOLEMAN reserves the right to alter prices at any moment without prior notice. Billing is done accordingly to the price on the order confirmation. If the prices of the products and services offered should increase between the ordering date and the execution of the order, the Buyer has the right to cancel the order or agreement within seven (7) days after the day HKCOLEMAN announced the price increase.
ACCEPTANCE OF THE ORDER
HKCOLEMAN is only bound to execute an order once HKCOLEMAN has confirmed this order by confirmation e-mail send to the Buyer. If a product is sold accidentally when out of stock, the Buyer will be notified immediately after this has come to the knowledge of a HKCOLEMAN employee.
HKCOLEMAN reserves the right to refuse orders or to attach certain conditions to the execution, unless explicitly stated otherwise. All product information, pricing and order information are at all times subject to possible alterations and corrections made by HKCOLEMAN .
DELIVERY
The delivery times given by HKCOLEMAN are indicative. If the estimated delivery time is exceeded, the Buyer is not entitled to compensation. The Buyer does not have the right to cancel the order or annul the agreement, unless the excess in delivery time is such that he can reasonably be expected not to maintain the agreement. In that case he is entitled to cancel the order or annul the agreement as far as it is necessary.
Only the Buyer will be liable for incorrect delivery addresses. When supplying a wrong delivery address the costs for a second delivery will be at the expense of the Buyer.
RIGHT RENOUNCE
Within the framework of distance sales to consumers that fall within the scope of the law of 14 July 1991, each consumer has the right to notify the seller that they wish to cancel their purchase, without penalty or justification, within 14 working days after delivery.
If a Buyer uses his right to renounce, he is required to return the product at his own risk and expense, in the original state and packaging, to HKCOLEMAN, Hong Kong address.
Products may only be returned with prior authorization from HKCOLEMAN. After HKCOLEMAN has given its written approval, the product will be replaced by another product or reimbursed by credit transfer, depending of the availability of similar products and the customer’s wishes. Products under guarantee will only be taken back if accompanied by an invoice.
FORCE MAJEURE
HKCOLEMAN cannot be held liable for possible delays in the execution or the non-execution of an order as a result of circumstances beyond the control of HKCOLEMAN. In the event of problems caused by supply or shortage of raw materials, interruption or permanent shutdown of production, strikes, lock-outs, any other forms of work interruption or collective labor disputes, energy shortages, delays in transport and any other forms of work interruption that affect HKCOLEMAN and/or its suppliers, HKCOLEMAN has the right to assert force majeure.
That fact that HKCOLEMAN does not immediately respond to a Buyer’s shortcomings must not be considered evidence that HKCOLEMAN renounces its right to act against the Buyer.
EVIDENCE
Within the framework of their relationship all parties concerned accept the validity of electronic evidence.
JURISDICTION
All agreements made with HKCOLEMAN are subject to the Hong Kong law. Disputes concerning the conclusion, validity, interpretation or implementation of the sales contract or of the current general terms and conditions will be settled by a Hong Kong court.
